The Patsy Palmer row highlights lots of issues going on at the moment, but most of all, poor production behind the scenes.
Interesting that the contributors see the 'program out' of the show on their device. I think on the BBC all the interviewee sees is a big BBC logo to stare at ?
I doubt that's true, and if it is then it must be an anomaly on a few specific shows for a reason. See the One Show for example, where interviewees are often asked for their reaction to a
VT, or a few weeks ago where Russell T Davies made a point of trying to "look at" Alex Jones when he was on the screen next to her being interviewed - there must have been a visual guide for him to be able to do that.
In my experience, the aim is always for the interviewee to see a version of programme out - even during pre-records. Mainly so they can actually
see
the presenters and their reaction to them, secondly so they can react to any overlays or VTs played in during and before the interview, and thirdly to avoid them having the programme playing on another device to see themselves (which would obviously cause feedback from the delayed broadcast).
In many cases BBC News contributors just see a BBC Logo with instructions where to look on their Skype/Zoom return video.
Routing the correct reverse vision to contributors is actually quite complex, as it doesn't happen automatically along with the gallery-to-gallery switching in BNCS, and requires an additional manual route to be done in MCR as contributors switch between studios.
There are only so many Zoom and Skype engines that provide reverse vision as a result, though this number has increased since the beginning of the pandemic.
The One Show clearly often books the engines that have reverse vision, and as their guests are unlikely to be handed between other studios in NBH, this is a more straightforward process (as the reverse vision can be routed at the same time as the call is established). The One Show also has a greater requirement for reverse vision as guests like to see the content, other guests, and to see that they are on-air.